When an item returns to the service department through an RMA process, the unit must be extensively inspected by a technician. A cost estimate is then provided to the customer for repair. This must be accepted by the customer before the repair can be carried out and the work performed for the inspection, including the repair, can also be invoiced. If the customer rejects the offer, the customer service department is left to pay for the work already done.
The aim is to minimize the time required to check returns. We achieve this in 2 ways:
The following results were obtained:
Thanks to the trusting and committed cooperation of both companies, we were able to jointly achieve the set target of 20% variance.The investment costs for Wöhler amount to approx. 25,000 EUR – This means that break-even is reached after about 2 to 3 months.During the course of the project, data quality was improved and the customer’s understanding of the possible uses of the existing data was significantly increased. Thus, we have created a solution that can be seen as a basis for future data-driven projects.This benefits all areas of the Wöhler Group and will enable further digital innovations in the future.
Do you want to work with us to bring the potential in your data to life? Then we should talk!
Concrete figures for costs , ROI, scope and duration for the use of AI and data science.